Refund Policy

Effective Date: 02/03/2025
Last Updated: 02/03/2025

1. Overview

At Robert Spencer, we strive to ensure that our customers are satisfied with their purchases. If you are not happy with your order, you may be eligible for a refund or exchange under the conditions outlined below.

By purchasing from our website [Insert Website URL], you agree to this Refund Policy. If you have any questions, please contact us at kellymifsud3000@gmail.com.

2. Eligibility for Refunds & Returns

To be eligible for a refund or return, the following conditions must be met:
✔ The item must be unused and in its original packaging.
✔ The return request must be made within 7 days of delivery.
✔ Proof of purchase (receipt or order confirmation) is required.

🚫 Non-Returnable Items:

  • Used or damaged items (unless defective upon arrival).
  • Personal care products (e.g., beauty products) for hygiene reasons.
  • Digital or downloadable products.
  • Clearance or final sale items.

3. Refund Process

If your return is approved, we will process the refund to your original payment method. The process includes:
1️⃣ Submit a Request: Email us at kellymifsud3000@gmail.com with your order details.
2️⃣ Return the Product: Ship the item back to us (shipping costs are non-refundable unless the item is defective).
3️⃣ Processing: Once we receive the returned item, we will inspect it and issue a refund within [Insert Number] business days.

💳 Refund Timeline:

  • Credit/Debit Card: 5-10 business days.
  • PayPal/Rev Vis: 3-5 business days.
  • Bank Transfer: 7-14 business days.

4. Exchanges

  • If you received a defective or incorrect item, we will offer a free replacement or an exchange.
  • Contact us within 7 days to arrange an exchange.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:
✔ Check your bank or payment provider.
✔ Contact your credit card company (it may take additional processing time).
✔ If the issue persists, email us at kellymifsud3000@gmail.com.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective.
  • We recommend using a trackable shipping service for returns.
  • Shipping costs are non-refundable.

7. Changes to This Refund Policy

We reserve the right to modify this policy at any time. Any updates will be posted on this page.

8. Contact Us

If you have any questions about this policy, please contact us:
📧 Email: kellymifsud3000@gmail.com
📞 Phone: +356 79484274